Privacy Policy

1. Introduction

Teaspoon AI LLC ("we," "our," or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our services, including our website and API services.

2. Information We Collect

2.1 Information You Provide

We may collect information that you provide directly to us, including:

• Name, email address, and contact information
• Account credentials and profile information
• Payment and billing information
• Audio files and transcription data you submit through our services
• Communications with us, including customer support inquiries

2.2 Automatically Collected Information

When you use our services, we may automatically collect:

• Usage data and analytics
• Device information (IP address, browser type, operating system)
• Cookies and similar tracking technologies
• API usage logs and metrics

3. How We Use Your Information

We use the information we collect to:

• Provide, maintain, and improve our services
• Process transactions and send related information
• Send technical notices, updates, and support messages
• Respond to your comments, questions, and customer service requests
• Monitor and analyze trends, usage, and activities
• Detect, prevent, and address technical issues and security threats
• Comply with legal obligations

4. Data Processing and AI Services

For our speech-to-text and voice intelligence services:

• Audio files are processed to provide transcription and analysis services
• Processed data may be temporarily stored for quality assurance and service improvement
• We do not use your audio data to train our models without your explicit consent
• You retain all ownership rights to your data and the outputs generated from it

5. Data Sharing and Disclosure

We may share your information in the following circumstances:

• Service Providers: With third-party vendors who perform services on our behalf
• Business Transfers: In connection with any merger, sale, or acquisition
• Legal Requirements: When required by law or to protect our rights
• With Your Consent: When you explicitly authorize us to share information

We do not sell your personal information to third parties.

6. Data Security

We implement appropriate technical and organizational measures to protect your information against unauthorized access, alteration, disclosure, or destruction. These measures include:

• Encryption of data in transit and at rest
• Regular security assessments and audits
• Access controls and authentication measures
• Employee training on data protection practices

7. Data Retention

We retain your information for as long as necessary to provide our services and fulfill the purposes outlined in this Privacy Policy. When we no longer need your information, we will securely delete or anonymize it.

8. Your Rights and Choices

You have the right to:

• Access and receive a copy of your personal information
• Correct or update your information
• Request deletion of your information
• Object to or restrict certain processing of your information
• Withdraw consent where we rely on consent to process your information
• Export your data in a portable format

To exercise these rights, please contact us through our contact page.

9. Cookies and Tracking Technologies

We use cookies and similar tracking technologies to collect information about your browsing activities. You can control cookies through your browser settings, but disabling cookies may affect the functionality of our services.

10. Third-Party Links

Our services may contain links to third-party websites or services. We are not responsible for the privacy practices of these third parties. We encourage you to review their privacy policies.

11. Children's Privacy

Our services are not intended for children under the age of 13. We do not knowingly collect personal information from children under 13. If you become aware that a child has provided us with personal information, please contact us.

12. International Data Transfers

Your information may be transferred to and processed in countries other than your country of residence. We ensure appropriate safeguards are in place to protect your information in accordance with this Privacy Policy.

13. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page and updating the "Last Updated" date.

14. Contact Us

If you have any questions about this Privacy Policy or our privacy practices, please contact us through our contact page or email us directly.